REM.Net – Complaint Management / CAPA (en)

In this workshop you will learn how to use the REM.Net complaint management software to manage your complaints, defects, and CAPA processes in a cost-specific manner and evaluate them in a meaningful way. After attending this workshop, you will be able to initiate actions as well as prepare and analyze results and use them in a suitable form for process, product, or procedure improvement.

Workshopinhalt

The following topics will be addressed in this workshop:

• General use of the REM.Net software
• Recording, administrating, and evaluating internal and external complaints and their costs
• Recording failure/defect locations, failure/defect types and, failure/defect causes
• Use of Ishikawa diagram and 5-Why method for root cause analysis
• Initiation of corrective and preventive actions as well as immediate and corrective actions
• Status monitoring and management of complaints, defect analyses and measures
• Workflow management and 8D reporting
• Use of cross-system CAPA functions
• Multi-language capability within REM.Net

Zielgruppe

All users of the respective CAQ.Net quality assurance modules.

Voraussetzungen

Only for CAQ AG Factory Systems software customers/users.

Qualifikationsnachweis